Shipping policy

Shipping and Returns Policy

Thanks for choosing Sneaker Lane and trusting our products. To ensure a smooth and transparent shopping experience, we've set up the following policies and return terms that apply to all transactions made in our store.

* Free worldwide shipping on orders over 80€, except for orders destined for the Canary Islands.

General Shipping Conditions

1. Scope of Application
These general conditions regulate the terms and delivery times for products purchased through our platform. By placing an order, the customer accepts the shipping conditions detailed here.

2. Delivery Times

  • 2.1 Shipments from main warehouse: 24–48 hours from order confirmation and payment processing. This timeframe is valid for business days and national territory, unless otherwise specified.

  • 2.2 Shipments from other warehouses: 3–10 business days, depending on warehouse location and logistics.

3. Order Tracking
The customer will receive a tracking number once the order has been dispatched to check its status and location in real-time.

4. Delivery Delays
Delays may occur due to transport, weather, or other events beyond our control. In such cases, we'll contact you to offer a solution.

5. Order Cancellation
Once an order has been placed and confirmed, it's not possible to cancel it during the preparation and shipping process. The customer may exercise their right to return the product once received, provided that the conditions established in our returns policy are met.

6. Stock Availability Check
To confirm stock in our main or external warehouses, the customer can contact us before placing their order.

General Return Conditions

1.1. Timeframe and Conditions
We accept returns of products in original, unused condition and in their original packaging, within 14 days from the product's reception date. Products must be in perfect condition, with no signs of wear, alteration, or damage.

2. Exceptions to the Return Policy

  • Sneakers must be returned with all original tags, seals, and components in place.

  • Removing or tampering with seals or other security elements will invalidate the right to exchange or return.

3. Return Process

  1. Contact our customer service at help@sneakerlane.es or by phone at 675 766 870.

  2. We'll provide you with detailed instructions for shipping the product.

4. Refund
Once the return is approved and the product inspected, we'll offer a refund or exchange based on your preference.

5. Exceptions for Manufacturing Defects
If you find manufacturing defects, we'll offer you a suitable solution in accordance with applicable regulations.

At Sneaker Lane, our goal is to provide you with high-quality products and a satisfying shopping experience. Please review these policies carefully to avoid any unnecessary inconveniences.

Thanks for choosing Sneaker Lane.

For any questions or assistance, contact us:
✉️ help@sneakerlane.es

📞 675 766 870
📍 C/ de la Paz 31, 46003 Valencia

*Last updated: May 2025*